New York City sues Utah-based Extra Space Storage, alleging ‘bait-and-switch scheme’

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New York City has filed a lawsuit against Utah-based Extra Space Storage, accusing the company of a “bait-and-switch scheme” involving predatory business practices. The lawsuit alleges that Extra Space Storage rapidly increases rental unit prices without notice, changes locks, threatens to auction belongings, and fails to maintain clean facilities, leading to vermin infestations and property damage. The city is seeking full restitution and over $5 million in civil penalties, while the company denies the claims, stating it operates within legal bounds.

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