Zhipu apologizes and admits to making three mistakes

Zhipu issued an apology letter on February 21 regarding the GLM Coding Plan and announced a handling and compensation plan.

Zhipu stated that the main mistakes in this revision were threefold: insufficient transparency of rules, slow rollout pace of GLM-5 in the gray release, and rough upgrade mechanisms for old users. Zhipu explained that after the release of GLM-5, traffic exceeded expectations, and the company’s expansion pace could not keep up. As a result, GLM-5 was gradually opened in the order of Max, Pro, and Lite. Currently, Max users have been fully granted access, Pro users have been opened but may experience rate limiting during peak times due to high cluster load, and Lite users will be gradually opened in non-peak periods after the holiday. For affected Lite and Pro users, the company supports self-initiated refund requests.

It is noteworthy that as the world’s leading large model company, Zhipu has been warmly received by the market since its listing. On February 20, Zhipu (02513.HK) stock price defied the trend and closed higher, with a single-day surge of 42.72%, reaching HKD 725, setting a new high, with a total market capitalization of HKD 323.2 billion. Since its listing this year, the stock price has increased by 500%.