Let me talk about something—I recently encountered a platform bug, and in the end, users have to bear the losses themselves?

What’s even more outrageous is that when you give feedback, it disappears into a black hole, and customer service just pretends they never saw it. I really can’t understand this approach—aren’t we, the ones who top up and trade, basically your bread and butter?

Isn’t the normal logic supposed to be: discover a problem → communicate immediately → compensate as soon as possible?

Just look at some platforms that do a good job—they have “user first” ingrained in their bones. Don’t they realize how many users they have now? That kind of reputation is built little by little.

At the end of the day, if the system crashes or there’s a data error, that blame really shouldn’t be pushed onto the user. Every product will have issues, but the way you handle them determines whether users stick around.