What does Zheng Chengman, the Chief Information Officer, think about the Xiamen Bank subsidiary app that was previously reported for four issues?

Operator Finance Network Zhang Yundi / Text

On the occasion of the annual March 15 Consumer Rights Protection Day, Operator Finance Network has summarized typical cases of bank institutions infringing on consumer rights over the past year. Among them, Xiamen Bank was reported for multiple violations related to its corporate banking app.

Specifically, on May 28, 2025, Xiamen Bank’s corporate banking app (version 8.0.0, available on Vivo App Store) was publicly reported by regulatory authorities. The report pointed out several issues with illegal and improper collection and use of personal information:

1. The app did not display a privacy policy prompt upon first launch, nor did it clearly inform users of the data retention period.
2. The privacy policy did not specify the purpose and scope of third-party plugin data collection.
3. When providing user information to third parties, the app did not separately inform users of the recipient and the purpose.
4. There was no channel for users to withdraw consent, violating the principle of collecting only the minimum necessary personal information.

These multiple issues reveal systemic deficiencies in the bank’s design of user privacy protection mechanisms.

Public information shows that Xiamen Bank’s corporate banking app, also known as “Xiamen e-Enterprise Management,” is a comprehensive mobile financial service platform launched for corporate clients. It integrates functions such as transfers, payroll, deposit management, loan applications, mobile office, and personnel management, serving as an important online portal for the bank’s corporate business expansion.

As a key channel for meeting the core financial needs of corporate clients, this app has repeatedly run into issues with basic compliance requirements for user privacy protection, which could significantly impact customer trust in Xiamen Bank. However, quite some time has passed since the report, and it is presumed that the bank has already made rectifications.

Xiamen Bank’s Chief Information Officer is Zheng Chengman, who also serves as the bank’s Vice President. It is unclear how he views this matter.

(Editor: Zhang Yundi)

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