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When encountering issues where your wallet is frozen and you cannot withdraw USDT, it's natural to feel anxious. However, such situations are quite common in digital asset trading, and most can be resolved through normal channels. Don't rush; let's start troubleshooting from the most basic points.
**Category 1: Security Risk Control (Temporary Freeze)**
This is the most common scenario. Logging in from a different location, frequently changing passwords, or switching devices often trigger the platform's security protection mechanisms, causing the account to enter a T+N freeze period. Sometimes, you can't withdraw shortly after buying coins, and this is the reason. For T+1, usually wait 24 hours for the system to automatically unfreeze; if you want to speed up the process, you can submit an appeal on the app's order page to verify the source of funds. Additionally, some cases require facial verification to continue; once completed, access is restored immediately.
**Category 2: Identity Verification Issues (Requires Proactive Handling)**
If your KYC information is incomplete or expired, the platform will also lock withdrawal functions. Open the app, update your ID information, and complete real-person verification—just patiently cooperate by providing photos of the front and back of your ID card and completing facial recognition verification. The whole process isn't complicated and usually takes about half an hour.
**Category 3: Trading Risks (Serious Freeze)**
This situation is more complex—possibly due to abnormal trading paths, receiving illegal funds, or using someone else's bank card in off-platform transactions. These cases trigger in-depth review, requiring you to cooperate by submitting relevant proof materials. The more honest and clear you are about the issues, the faster the unfreezing process.
In summary, identify which category your issue falls into and address it accordingly. Most cases can be smoothly resolved, as long as you cooperate with the platform's requirements.