Gate P2P Shield Service Guidelines

P2P「Shield」Service Overview

To enhance the safety and credibility of P2P fiat trades, Gate has launched the Shield Service in the CNY fiat trading zone. Shield Merchants are vetted through strict platform qualification checks, risk controls, and deposit requirements, and are granted an exclusive verification badge. If a seller encounters judicial account freezes due to trading with a Shield Merchant, they may apply for compensation if eligible. The platform will activate a joint compensation mechanism to ensure the seller’s funds and rights are fully protected.

P2P「Shield」Compensation Rules

For orders eligible for compensation, the platform will initiate a joint compensation mechanism under the following terms:

• Compensation rate: 20% of the order amount
• Maximum compensation per order: 2,000 USDT
• Responsibility: The Shield Merchant and platform each bear 50% of the compensation amount; If the merchant fails to fulfill the compensation on time, the platform will directly deduct the amount from their security deposit. If the deposit is insufficient, the platform will require the merchant to top up within a specified period, ensuring user protection while maintaining the merchant's credibility.

P2P「Shield」Compensation Eligibility

Sellers must submit a compensation request within 30 days after order completion and meet any 2 of the following conditions:

1. Seller account is frozen for ≥6 months due to the Shield Merchant's payment, confirmed by judicial authorities;
2. Official document from judicial authorities involves this order;
3. Seller account is frozen for ≥6 months solely due to a trading with the Shield Merchant;
4. Platform verifies that both buyer and seller accounts are frozen by the same judicial authority for ≥6 months;
5. Other seller accounts interacting with the Shield Merchant are frozen for ≥6 months simultaneously;
6. Other evidence proving the freeze is caused by the Shield Merchant's payment.

Compensation requests will not be accepted under these conditions:

1. The order occurred before the merchant became a Shield Merchant;
2. Seller submits the request after 30 days of order completion;
3. Freeze is due to bank protective holds, non-counter trading restrictions, or the bank account is frozen but already assisted by the merchant to unfreeze.

P2P「Shield」Compensation Process

1. Seller discovers their receiving account is frozen.
2. Contact the bank to confirm the freeze duration; if it's only 72 hours, wait until the period ends and reconfirm the account status.
3. If the status result shows a judicial freeze, the seller must file an appeal in the order and submit the Freeze Certificate.
4. Platform verifies whether the freeze was caused by the Shield Merchant's payment according to the P2P「Shield」Compensation Eligibility.
5. Handling the verification results:

• If caused by the merchant: the merchant must assist the seller in unfreezing; if the judicial freeze cannot be lifted early, compensation is still required.
• If unrelated to the merchant: the platform will notify the seller that no compensation will be provided. If the seller disagrees, they must submit new evidence within 7 working days, otherwise the original decision stands. 6. Once the platform confirms the compensation eligibility, it will advance the payment to seller within 3-5 working days and notify the merchant to pay his portion within 14 days, ensuring the seller's rights are fully protected.

Q&A

Q1: What is a 「Shield Merchant」 and how is it different from ordinary merchants? A: A Shield Merchant is a high-quality merchant vetted by the platform, posting a deposit and accepting compensation obligations. When trading with a Shield Merchant, if judicial freezes or other extreme events cause account losses, eligible orders can apply for platform compensation. This provides higher protection compared to ordinary merchants.

Q2: If my account is judicially frozen due to trading with a Shield Merchant, am I guaranteed compensation? A: Not necessarily. Compensation is only granted if platform conditions are met, such as: the freeze is directly related to the Shield Merchant's payment, valid evidence is submitted within the timeframe, and the case is indeed caused by the merchant's payment. Freezes caused by the seller's own actions (e.g., gray-area trades, account violations) are not covered.

Q3: What is the compensation rate and cap? A: The platform and Shield Merchant share responsibility: 20% of the order amount, up to 2,000 USDT per order. The platform will advance all compensation to you and use the merchant's deposit to secure your rights.

Q4: Can I appeal if I disagree with the platform's initial determination? A: Yes. You may submit additional evidence within 7 working days if you believe the initial decision was incomplete or incorrect. If no evidence is submitted within the period, the original decision stands.

Q5: When will I receive the compensation after it is approved? A: The platform advances compensation immediately after confirmation, usually within 3–5 working days, ensuring your funds are safe and accessible.

Special Notes

• The 「Shield」mechanism only applies to Gate P2P services in the CNY fiat trading zone and does not extend to other fiat zones or business areas.
• The platform is not responsible for judicial freezes themselves; compensation is only for eligible cases under this mechanism.
• Gate is not liable for losses caused by improper actions, false documents, or malicious claims by users or merchants.
• Bank protective holds, non-counter transaction restrictions, and other non-judicial freezes are not covered.
• By participating in this mechanism, merchants are deemed to have read and agreed to comply with all related rules and responsibilities.
• Gate reserves the right to modify, adjust, or cancel the 「Shield」mechanism at any time, and retains final interpretation of rules, compensation, eligibility, and merchant status.

For compensation applications or further details, please contact Gate P2P Chinese customer support.