This policy applies to all users whose accounts are not registered under CN*.
I.ALL USERS ARE REQUIRED TO COMPLY BY THE KNOW-YOUR-CUSTOMER (KYC), ANTI-MONEY LAUNDERING/ COUNTERING THE FINANCING OF TERRORISM (AML/CFT), AND ALL LEGAL REQUIREMENTS AS SET FORTH IN THIS POLICY:
1.Users are required to strictly adhere to the Platform’s identity verification (Know-Your-Customer, or KYC) policy, including but not limited to completing real-name verification for their identities and P2P transaction-related accounts. These accounts include, but are not limited to, spot accounts and P2P related accounts (collectively referred to as "Accounts"). Users must ensure that all Accounts utilized on the P2P Platform ("Platform") are legally registered and exclusively operated by the registered user.
2.If the Platform's anti-money laundering (AML) or countering the financing of terrorism (CFT) mechanisms are triggered, Users are required to fully cooperate with the Platform's verification processes and provide any necessary evidence to support the Platform's risk control measures.
3.Failure to comply with Section I.2. will grant the Platform the right to restrict or disable any or all functionalities associated with the User's Accounts.
4.Users are solely responsible for ensuring that their transactions comply with applicable laws. The Platform shall bear no responsibility for determining the legality of User transactions. While the Platform does not participate in P2P transactions between Users, it reserves the right to review transactions to ensure legal compliance and may take actions as required under applicable laws and regulations.
5.Users are responsible for complying with all relevant laws and regulations within their jurisdiction when using the Platform. This includes addressing tax obligations such as withholding, collecting, reporting, and remitting taxes to the appropriate tax authorities.
6.By using the Platform, Users acknowledge and accept their responsibilities as outlined in this policy and the related User Agreement, Risk Warning and other related policies shown on the Platform.
II.General P2P Transaction Rules:
1.Prior to placing a P2P transaction order, you are required to carefully review and understand the terms and conditions outlined in the advertisement description. This is crucial to minimize potential disputes between parties once an order has been initiated.
2.Pay attention to the payment method indicated in the P2P order, confirm that the payment method selected aligns with the one specified in the advertisement description. Both buyers and sellers must use accounts registered under their real, verified KYC names. The use of third-party accounts is prohibited unless explicitly approved and verified by the Platform.
3.Users are strictly prohibited from conducting cryptocurrency transactions through third-party channels, including but not limited to social media platforms, messaging applications, or in-person exchanges. The Platform shall bear no liability for any loss or damage to assets arising from transactions conducted outside of its framework. The Platform's role is limited to facilitating transactions between buyers and sellers by establishing guidelines and tools and does not constitute participation in any P2P transactions.
4.Users are required to maintain respectful and professional communication on the Platform. This includes all messaging tools, customer support live chat, and the order comment section. The use of offensive or inappropriate language is strictly prohibited.
5.In the event of a P2P dispute, users are obligated to cooperate with the Platform's investigation process by responding promptly within the specified time frame. These investigations are non-judicial in nature and aim to resolve disputes between counter-parties. Cooperation may involve providing requested evidence, information, or documentation. Failure to comply may result in a resolution unfavorable to the non-compliant party.
6.The Buyer shall bear any additional transaction costs, including but not limited to the fees imposed by the payment service providers, unless otherwise agreed in writing prior to the transaction, and the Seller shall receive the total amount indicated in the transaction Order. For example, if the order amount is $100,000 and a $3 fee is charged by the bank, the Buyer shall pay $100,003. For transactions involving certain types of fiat currencies, the Seller shall receive the full agreed amount, and the Buyer shall be solely responsible for any transaction fees imposed by the payment service providers.
7.These terms shall take effect upon their date of publication and may be periodically revised or updated at the Platform's discretion. Any updated terms will become effective immediately upon publication. Users who do not agree to the revised terms are required to discontinue use of the P2P Transaction platform services without delay.
8.Continued access to and use of the P2P Transaction platform services after any revisions constitutes the user's acknowledgment, understanding, and acceptance of the updated terms, as well as a binding agreement to comply with them.
III.Rules for Buyers:
1.Choose a payment method supported by the seller and complete the payment in full within the time specified by the seller. Ensure to click "I have paid" once payment is made. Multiple payments for a single order may raise concerns and require further verification.
2.The payment method used must match the account holder's registered personal or corporate name on Gate, and the name must be identical to the verified name on your Gate account. The Platform does not support payments from non-real-name-verified accounts. If a non-real-name-verified payment method is used, the User's P2P functionality will be suspended. In the event of a transaction dispute, if the Buyer is found to have used third-party payment details, the Buyer will be solely responsible for any associated losses.
3.Do not click the "I have paid" button until the payment has been fully processed. Clicking the button prematurely may result in the suspension of your account.
4.In the event the buyer completes the payment and clicks "I have paid", but the seller fails to deliver the corresponding digital assets within the specified timeframe. The buyer must first attempt to resolve the issue by communicating with the seller via the chat tool. If the buyer has complied with all Platform regulations, including providing the required legal documentation, and the seller fails to respond, the buyer may submit an appeal with Gate (Gate platform's interal procedures).
5.Do not include terms related to digital assets (e.g., USDT, BTC, cryptocurrency, P2P, etc.) in the payment remarks field reference/comments of the payment.
6.If the seller fails to deliver the digital assets after payment, first contact the seller via the chat feature. Disputes may only be filed if Platform guidelines are followed, including providing necessary documentation. The Platform is not a party to the transaction and is not obligated to intervene, but Gate has the final authority on dispute outcomes.
7.The P2P team may assist with disputes in accordance with the dispute-handling rules, if requested by the User. However, the Platform is not a party to any P2P transaction and is under no obligation to intervene in disputes between Users. Gate and the Platform reserve the exclusive right to make final interpretations and decisions regarding the resolution of appeal cases. The reopening of any appeal will be determined solely at the discretion of Gate and the Platform, on a case-by-case basis.
8.In the event of a violation of the rules for buyers or this Policy, the Platform may take appropriate actions, including banning of the violator’s account or disabling account functions, as provided by this Policy or applicable law.
IV. Rules for Sellers:
1.The name used for collecting payments must exactly match the name registered and verified on your Gate account.
2.The payment method and payment instruction provided must be clear and accurate. All information provided must be consistent, enabling the buyer to understand the payment details and complete the transaction. Any failure to meet these standards may be regarded as suspicious or malicious transaction conduct, subject to penalties in accordance with the Platform's policies.
3.In the event of a transaction dispute where it is determined that the Seller provided third-party payment details, the Seller shall be solely responsible for any resulting losses in connection with that order.
4.Once an order is established, all items including fiat currency types, rate, payment method, and order rate are fixed without any further intervention allowed.
5.No off-site intervention is allowed, such as communicating through third-party channels: conversation apps, face-to-face communication, social media platforms, etc.
6.In the event of a violation of the rules for sellers or this Policy, the Platform may take appropriate actions, including banning of the violator's account or disabling account functions, as provided by this Policy or applicable law.
V. Risk Warning and Disclaimer:
1.Prior to initiating any P2P transaction, users are required to fully review, understand, and comply with the provisions of this Rules, the User Agreement, the Privacy Policy, Risk Warning, and any applicable rules set forth by Gate.
2.P2P transactions on Gate are executed directly between users. Gate's role is solely to facilitate the transaction process by providing the platform for such transactions and does not extend to the verification, oversight, or management of individual transactions. As such, all transactions, including any associated risks, are the exclusive responsibility of the users involved.
3.Gate shall not be liable for any disputes, claims, or losses arising from completed payments, nor for any damages incurred as a result of communications or transactions conducted outside the Gate platform. In instances where third-party service providers are involved in P2P transactions, such transactions shall be subject to the terms and conditions of the third-party service providers, and Gate expressly disclaims any responsibility for any losses, damages, or claims arising from third-party actions.
4.Gate assumes no responsibility for any loss of assets incurred by users due to failure to act within specified timeframes or for transactions conducted privately outside of the Gate P2P transaction platform. Users are strongly advised to conduct all P2P transactions exclusively through the Gate platform to mitigate risks and ensure compliance with applicable policies.
5.Users are strictly prohibited from utilizing multiple accounts to participate in P2P transactions on the Platform. If multiple accounts are detected, the Platform reserves the right, in its sole discretion, to suspend or block all linked accounts from engaging in further transaction activities.
6.Users in P2P transactions are required to possess adequate investment knowledge and experience, as well as the capacity to estimate and bear the risks inherent in such transactions. It is recommended that the user seek advice from a professional consultant before making any financial decisions. Additionally, users must consent to assume full responsibility for any risks that emerge from participating in P2P transactions on their own.
7.Please be aware that the payment methods available on the P2P Platform are presented as fiat currency transaction options among users. It is important to understand that Gate does not establish any forms of the business relationship with the payment methods listed on our P2P platform.
8.It's important to note that the virtual asset market is highly volatile, and there is a risk of incurring losses in various situations. As a result, it is strongly recommended that users thoroughly understand all relevant information and exercise caution when engaging in any actions.
9.By accessing or using the Platform, you expressly consent and grant authorization to the Platform to take all reasonable actions, including, but not limited to, canceling transactions, disabling account features, or suspending accounts, as deemed necessary by the Platform, to ensure compliance with this Policy and all applicable Gate rules. Such actions are taken to safeguard the rights and interests of the Platform, its users, and third parties.
Note:
In case of discrepancies between translated versions and the English version, the English version prevails.
-Please note that Gate may not be able to provide a full-scale service in certain markets and jurisdictions. Gate may restrict or prohibit the use of all or a portion of the Services from Restricted Locations, including but not limited to the United States of America, Canada, United Kingdom, Iran, and Cuba. Gate may, in its sole and absolute discretion, elect to make the Services, or only part of the Services, available in certain jurisdictions only. For more information regarding the Restricted Locations, please read the User Agreement Section 2.3(d) Restricted Locations via https://www.gate.com/user-agreement. We do not intend to solicit or conduct marketing towards customers in such restricted locations.
